Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to the Interplay Learning Customer Support Portal!
Other questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"020e44101137b7c2af1c1b7466c21d07ef1a3714_lout","branding":{"id":"2","key":"cs","name":"Interplay Learning Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006ca8","headerLinkHoverBGColor":"#006ca8","headerBadgeColor":"#006ca8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0eac7784-9a7b-4fb5-96d7-10ddd43a27cb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlYWM3Nzg0LTlhN2ItNGZiNS05NmQ3LTEwZGRkNDNhMjdjYiI6WyJyZWFkIl19LCJleHAiOjE3NzExNDA3NTMsIm5iZiI6MTc3MTE0MDE1M30.Bo12kSY5Bkzos0H7oNyLdGLjf8jWEyi7b7TJIq4U_jM&client=e5fd9217-6a33-483c-ac15-3e693cd849df&mode=fit","logoId":"0eac7784-9a7b-4fb5-96d7-10ddd43a27cb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Interplay Learning Help Center","sharedPortalName":"Interplay Learning Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Interplay Learning Help Center","sharedPortalName":"Interplay Learning Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f3857","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38925e9b-1769-459c-8895-05d1f01ede59/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OTI1ZTliLTE3NjktNDU5Yy04ODk1LTA1ZDFmMDFlZGU1OSI6WyJyZWFkIl19LCJleHAiOjE3NzExNDA3NTMsIm5iZiI6MTc3MTE0MDE1M30.E4ZlDBULlK2u_ZuiYNgw7EmYQBIb6nWvOhUXdtfUZ9g&client=e5fd9217-6a33-483c-ac15-3e693cd849df&height=300&mode=fit","bannerMediaApiFileId":"38925e9b-1769-459c-8895-05d1f01ede59","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f4f7f8","topBarTextColor":"#0f3857","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"cs","projectId":10014,"serviceDeskId":2,"name":"Interplay Learning Customer Support Portal","description":"<p>Welcome to the Interplay Learning Customer Support Portal!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"151","name":"ITI Support","descriptionHtml":"","callToAction":"ITI Support","introHtml":"<p>Submit an ITI support ticket</p>","icon":10472,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"217","name":"ITI Emailed Request","descriptionHtml":"","callToAction":"ITI Emailed Request","introHtml":"<p>Request received from your ITI email support channel.</p>","icon":10511,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,10,12,151]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net","https://get.help.interplaylearning.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzExNDEzNTMsIm5iZiI6MTc3MTE0MDE1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.gNs5TsTw-BMTuNjeApV3pEib9HBUeADCKrF_hLlI8qA","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"20cf0ca8-26fd-4622-8e19-0706cc5efe83","name":"Getting Started","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/20cf0ca8-26fd-4622-8e19-0706cc5efe83","lastUpdated":"1755752550459","createdAt":"1755290843200"},{"id":"47119e23-077c-469e-84e6-7611e6f43fa6","name":"What Packages Does Interplay Offer?","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/47119e23-077c-469e-84e6-7611e6f43fa6","lastUpdated":"1755667953677","createdAt":"1755184359812"},{"id":"638ce4e1-0637-49f0-a95d-7c97e1e5d629","name":"Adding and Managing Users","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/638ce4e1-0637-49f0-a95d-7c97e1e5d629","createdAt":"1755184138414"},{"id":"a60930dd-e25a-416b-b403-d72b091762a1","name":"Creating and Managing Assignments","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/a60930dd-e25a-416b-b403-d72b091762a1","lastUpdated":"1755269649647","createdAt":"1755122842244"},{"id":"d7d67518-46f5-4c19-85b5-2c6ee099e2de","name":"Flexible Reporting","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/d7d67518-46f5-4c19-85b5-2c6ee099e2de","lastUpdated":"1755654012476","createdAt":"1755123188035"},{"id":"59d128e1-6006-4af8-9a35-ff7913abf4f0","name":"Enterprise Reporting","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/59d128e1-6006-4af8-9a35-ff7913abf4f0","lastUpdated":"1755721284292","createdAt":"1755184379868"},{"id":"5e5a3452-b17d-4e99-82c6-f005df549ea4","name":"Troubleshooting","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/5e5a3452-b17d-4e99-82c6-f005df549ea4","lastUpdated":"1755752625670","createdAt":"1755178890079"},{"id":"2dd173f9-ef95-4c9a-abbf-3dc256b6e1a9","name":"Interplay Academy","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/2dd173f9-ef95-4c9a-abbf-3dc256b6e1a9","lastUpdated":"1755721284287","createdAt":"1755184528268"},{"id":"79fc3c1d-3d43-4b9c-a2a5-177284b90aef","name":"Using Interplay on a Tablet","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/79fc3c1d-3d43-4b9c-a2a5-177284b90aef","lastUpdated":"1755668060393","createdAt":"1755178992229"},{"id":"f4588c13-d93a-47dc-a783-0206d1bb43d6","name":"Using Interplay with a VR Headset","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/f4588c13-d93a-47dc-a783-0206d1bb43d6","lastUpdated":"1755576868025","createdAt":"1755179054389"},{"id":"5fe95f22-19fd-4f80-8a81-6fe7cdaa3714","name":"LMS Integrations (SCORM and LTI)","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/5fe95f22-19fd-4f80-8a81-6fe7cdaa3714","lastUpdated":"1755752596321","createdAt":"1755178973677"},{"id":"d08b3454-a2df-42d8-92be-61a90e110271","name":"Using Content Manager","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/d08b3454-a2df-42d8-92be-61a90e110271","createdAt":"1755184167983"},{"id":"400706e4-2aee-449c-9377-c199766b46f3","name":"Increasing Learner Engagement","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/400706e4-2aee-449c-9377-c199766b46f3","createdAt":"1755292785260"},{"id":"d4f387dc-656f-440d-8757-c4930a7f8ec7","name":"Interplay Basic","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/d4f387dc-656f-440d-8757-c4930a7f8ec7","lastUpdated":"1755751040985","createdAt":"1755623282933"},{"id":"0413a070-54ee-448d-84ab-ca91994f7152","name":"Interplay Team","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/0413a070-54ee-448d-84ab-ca91994f7152","lastUpdated":"1755751040980","createdAt":"1755651336171"},{"id":"a543a38e-5e3a-4507-9fe0-21e3d4136c8e","name":"Interplay Enterprise","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/a543a38e-5e3a-4507-9fe0-21e3d4136c8e","lastUpdated":"1755752505081","createdAt":"1755651356236"},{"id":"67cb9f87-8cad-4ca4-9ff1-6d2e0f746214","name":"Third Party Certifications","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/67cb9f87-8cad-4ca4-9ff1-6d2e0f746214","lastUpdated":"1755752714435","createdAt":"1755651420332"},{"id":"ccdf718a-267b-4954-a840-d98b0d193b86","name":"Instructor Resources","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/ccdf718a-267b-4954-a840-d98b0d193b86","lastUpdated":"1755752714433","createdAt":"1755651479126"},{"id":"721d3a45-8fe4-4a6f-8b8b-e0dca8763fe4","name":"Learner Resources","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/721d3a45-8fe4-4a6f-8b8b-e0dca8763fe4","lastUpdated":"1755752703052","createdAt":"1755651490010"},{"id":"4dbefc68-8726-4a77-afcb-8f761c6c94e2","name":"SAM","categoryUrl":"https://get.help.interplaylearning.com/servicedesk/customer/portal/2/topic/4dbefc68-8726-4a77-afcb-8f761c6c94e2","lastUpdated":"1755656151336","createdAt":"1755656125271"}]}},"reqCreate":{"id":12,"projectId":10014,"issueType":{"id":"10059","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://get.help.interplaylearning.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/12","calendarParams":{"firstDay":0,"date":"2026-02-15T07:22:33+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net","https://get.help.interplaylearning.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzExNDEzNTMsIm5iZiI6MTc3MTE0MDE1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.gNs5TsTw-BMTuNjeApV3pEib9HBUeADCKrF_hLlI8qA","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:zest-screen-recording__zest-portal-request-create-property-content","name":"","html":"<div class=\"ap-container\" id=\"ap-zest-screen-recording__zest-portal-request-create-property-content\">\n\n <div class=\"ap-content \" id=\"embedded-zest-screen-recording__zest-portal-request-create-property-content\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"zest-screen-recording\",\n \"uniqueKey\":\"zest-screen-recording__zest-portal-request-create-property-content\",\n \"key\":\"zest-portal-request-create-property-content\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://app.birdie.so/jira/app?project_key=CS&project_id=10014&xdm_e=https%3A%2F%2Fget.help.interplaylearning.com&xdm_c=channel-zest-screen-recording__zest-portal-request-create-property-content&cp=&xdm_deprecated_addon_key_do_not_use=zest-screen-recording&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ZDBlNzEzNzc4MDdmMDRjZjM4MTg3NTBlOGMxNmM2NDE2NjhiMTczNzAxMGM0MDhlMmIzOTYxMGEzNDE4MGI5IiwiaXNzIjoiMDEwY2Y1MTMtNGY1Yy0zY2E3LWIzNzMtZDdmODg1ZGU2NDc0IiwiY29udGV4dCI6e30sImV4cCI6MTc3MTE0MTA1MywiaWF0IjoxNzcxMTQwMTUzfQ.R3hLbFNkVNBOsikQMcCPXWX24dG9yTn71y8lA-XpRh4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAxMGNmNTEzLTRmNWMtM2NhNy1iMzczLWQ3Zjg4NWRlNjQ3NCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2ludGVycGxheWxlYXJuaW5nLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2dldC5oZWxwLmludGVycGxheWxlYXJuaW5nLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ1MiLCJpZCI6IjEwMDE0In19fSwiZXhwIjoxNzcxMTQxMDUzLCJpYXQiOjE3NzExNDAxNTN9.aLCxB6f3yejPAnGEzswk5SMtoxWLAWEzE48qPb-Sgqg\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://interplaylearning.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.help.interplaylearning.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10014\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10014\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"12\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://app.birdie.so\",\n \"hostOrigin\":\"https://get.help.interplaylearning.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}